Efficiency is lacking in the Oviedo store. We waited for over 45 minutes for a nail trimming when we were told we would be seen in 15 minutes. We have bought our pet food supplies there for years and on the one occasion we needed this simple tech service completed we ended up walking out.
We also watched the lines for check out stack up and a lot of Petsmart employees walking around however no sense of urgency to ensure a positive customer experience.

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