I have come here 3 other times only to find the professionalism has continued to fail every time! This last time was the worst! They have messed up the cut several times which I had complained & the professional courtesy is never ever displayed! You will find you stand and wait over 8 minutes waiting to be checked in. They don't listen to you when you say "don't pull my dog!" She's so lucky I didn't come over the counter & wrap the leash around her neck & yank her! My baby was a rescue baby & is still traumatized by his young life! I was very mad! This last go round was the last! I have written to corporate & filed a complaint! Don't come here!!! They're the worst!!! I'm taking my babies to Royal Pets from this point on!!!