We took our Ford Edge in to get the A/C repaired. When we picked the car up, the A/C was still broken. We call the dealership to ask what was wrong and they said they repaired our audio. THE AUDIO WAS NEVER BROKEN! We've called them probably 15 times and when they actually answer we get the same response, "Our service manager is looking into it. We'll call you back." We don't get called back.