After several years of banking with PNC, I am looking forward to closing all of my accounts with this institution. I opened a business account, a personal checking account and also had them handle a commercial loan for me when this bank was still operating as RBC. After PNC took over, all the customer service went downhill. I was assured a NO FEE, NO EARLY TERM FEE on a rate modification on my commercial loan. They did not stand behind this agreement when I sold my commercial building. My business banker went back on what she assured me. I was passed from one person/dept to the other over a period of several weeks trying to resolve this matter. All of that time was wasted, and no one seemed interested in keeping my business. I feel that I was misinformed and misled. After many years of being a loyal customer with substantial and consistent deposits, no more. I would not recommend banking with this institution.