I am very dissatisfied with the online shopping experience and the return policy for Pottery Barn. I ordered curtain clips and took advantage of a free shipping promotion. I received the clips later than expected and was charged $25.50 for shipping and charged $37.50 for the clips. Now that I want to return the clips they won't reimburse me for the total costs.in addition, I didn't read any conditions for returns but I'm told the return shipping is not free of charge for the reason I'm returning the clips! I will not shop online again.

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