I bought a bar cabinet from Pottery Barn and scheduled delivery. The first delivery attempt they had the wrong pieces. The second delivery attempt they didn't have the shelves. They finally managed to get it right on the third delivery after several frustrating phone calls and several weeks of waiting. Trying to get help from the customer service was also a frustrating and long process. They have nice products but I will never buy anything from Pottery Barn again unless I can carry it out of the store myself!