The chair delivered in good condition, but 3-4 months later the mechanism holding it at the proper height did not work. My husband, who is very mechanical, inspected it and found it to be faulty and needed to be replaced. I contacted customer service in May of this year and explained the problem. I was asked to send a photo of the chair, which I did. I was told this would be passed on to the supervisor who would have to approve a replacement or repair. I made 4 more phone calls and nothing has been resolved or even addressed. It's been 7 months now. I will never purchase anything from them again. They used to be a reliable and accountable company – no longer is this the case.

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