When it's bad. It's bad. I am so shocked by my experience with Pottery Barn while buying a sectional for my daughter. I ordered a PB Comfort Quick Ship Sectional on August 13th. Delivered on October 22. What happened in that time frame was at the least unacceptable and a very painful experience. I was dealing with a rep named Brooke (at ext) who keep assuring (lying) about the delivery of the couch. Saying missing part of the sectional was the reason. We even cancelled it at one point and she called me to convince me it would be coming the next week. They immediately charged my credit card when I did not receive the item. Got them to take it off and she promised me a substantial compensation.
Long story longer. I have been hung up on. I have literally cried talking to an abusive person! Awful. The amount of time I have spent on hold has been pain and suffering. Now we are told we have a 15% compensation. Which was to be determined and negotiated when the couch was delivered. I am giving it one more try to talk to a manager. If that does not work… I will deal with it through other means. Too Bad. I loved dealing with them before.