Booked a room with express deal and the hotel refused to give us 2 beds without extra charges. Called Priceline and their only response was "sorry, you got what you got. Just call the hotel." Obviously paying more would have gotten us into a better rated hotel (the one we got was a complete dump next to the freeway). No option to upgrade and pay more for a different hotel with 2 beds. No solution on either side. Ultimately had to solve the problem with our bank. Finding their 1 star rating here on this website is no surprise to me.

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