I ordered a funeral arrangement for a close friend of mine that passed away. I went on to FTD where I generally order flowers from, and they were not able to get the flowers there by the delivery date. So I searched the web and came across ProFlowers. I ordered the arrangement that I liked, and I also paid for guarantee expedited delivery. I ordered the flowers, got my confirmation # and everything. 2 hrs after I ordered the flowers a customer service rep calls to tell me that they would not be able to guarantee my delivery for my flowers because they would not make the 12:00 funeral time. I asked the lady where did she get that from and she then said that she apologized, and I told her as long as they were there before Monday @ 12:30 I did not care.
Granted this was Saturday. I have received 6 calls on just Saturday of things not going right and then they promised something else and 2 hrs later someone is calling with a different story. Long story short today is Monday the day of the funeral. 10:00 this morning I received another call stating that they would not make the delivery. The customer service rep asked me for a home address. I explained that is why I was having them shipped to the funeral home because I knew they would not deliver to the rural area. She told me that there was nothing else she could do, but to refund my money back. I am SICK right at this moment. I live 4 1/2 hrs away so it is not like I can just run to the local florist and pick some up before the funeral. Please do not use this company!!! They suck!