Ordered a sympathy basket for my daughter's fiance and family. We are in Maryland, they are in California. My daughter happened to be on facetime with him when the basket arrived. If I hadn't seen the picture I wouldn't have believed it. I was actually embarrassed that my name was on the card! I understand substitutions, but the basket I ordered was described as "dish garden is comprised of an array of stunning, lush plants and white Peruvian lilies in a sweet woodchip basket, adorned with a white ribbon." It was NONE of that. No array of plants, no lilies or any flower whatsoever, not even a stinking bow! Pathetic! I
Called ProFlowers and was told the florist in California was closed… At 3pm? They assured me they would take care of this today; they would take back the basket they delivered and replace it. I also left a message on ProFlowers Facebook page and they asked me to email them the info, which I did. Well, today is over and still NOTHING. Nothing at all. Before I ordered I reviewed ProFlowers, 1800flowers, and FTD. And ProFlowers had the best reviews… The other ones must be sending weeds because I don't know how it could be any worse!