I had heard that this company was slow, but not only that, they treat thier customer as just an account number. My dad needed to have an underground service put in, he had to wait four weeks and counting before they could get to him. I could understand if it was extreme weather, but it was not. I will never understand why a company this large has to take so long to service their customers. If we are late paying our bill, we get penalized with more fees, but when customers need them, we get pushed back and put off. They need to step up to the plate and improve their customer relations. I am now determined to research other energy sources. It is evident, DPE only have their best interest in mind not the customer.