In August 2015, I called Quicken Loans to see if I could get a pre-approval for a mortgage for a 2nd residence in Tennessee. I live in California, they ran my and my husband's credit reports and sent us a pre-approval letter for the amount that we requested. I scheduled a flight, rental car and accommodations for the end of Oct the meantime they just kept asking how the home search was going and acted like everything was a green light to go ahead and put in an offer on a home.

We went back and had a realtor work for two days showing us homes and found one and put in an offer that was accepted. When I returned to Calif, I contacted Quicken and let them know the purchase price which was lower than the pre-approval amount and asked them to send me a new letter, they did. Then the next day they called and told me that they made a mistake and that we should not have been pre-approved, and sent me a denial letter. The two people that made this mistake that I know of are Kevin and Chase. These two should not be working in the mortgage industry, that was a very costly error on their part, however it cost me a bundle.

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