I m staying in ramada hounslow and his manager ashwin placed a racist comment on my 55 yrs old mother today just for just £10 parking charge as they have not mentioned at the time of booking nor he was apologetic for that comment. We just said that it was not parking charge was not informed at the time of booking nor any hotel charged us ever for car park. He staright away said" this is UK lady" and we charge for the car park as if we dont know anything because we are from india. When i told him i am uk residents and i know what uk charge and what not he tried to change the topic. I must say this is the worst customer service i have ever received in my life. I really want to escalate it further and want someone to take action againt him. People like him spoiling the name of our country

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