I have called on 4 different occasion this last week to address the fact that my 'promo codes' are invalid. If I weren't an avid user I wouldn't care, but we do rent quite a bit and like to redeem the 'free rentals' when possible. Nonetheless, I remain on hold for 17-20 min before hanging up… They used to be such a great company. Don't know what happened but I will tell everyone I know and stop using them as well. Too many competitors to act like this. Also… NO email to contact them either!!! What a joke.