I ordered a sectional and 3 bar stools. I told the sales representative several time that I wanted the 24" bar stools. The furniture was delivered in 10 days, but the bar stools were 30". I called the store and requested my sales representative. She told me that she would pull up my information and call me back shortly. Needless to say I never received that call. I called back and spoke with the office manager who informed me that my sales rep had gone for the day and would not return until the evening after the next day. I told her that I was disappointed and could she resolve the matter sooner. The officer manager did not offer an apology but spoke in a sharp tone displaying an attitude because I requested an immediate remedy. I have made several purchases from Rooms To Go over the years, but this will be the last. Customer service is very important and both the sales rep and manager lack in that area.
