First of all, I did not receive a courtesy call 30 minutes prior to the technician arriving like Roto-Rooter's website said they would. I waited 4 hours for the technician to arrive and he never explained anything about the letter that I received from my city about the work needing to be done. He was in a hurry and gave me a written estimate because he said that he would not be coming out to my house again because I lived too far for him. He was pushy and wanted to leave immediately when I told him that I did not want the service done that night.

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