Customer service was not kind and considerate to my complaint of over charges. Usually customer says to a customer "I apologize for any inconvenience." They said nothing. They sound like they reading script. After I told customer service rep Angelo he show no compassion. I've been having problems for over a month. Money charged to my account, no results, no passion for customer. I am unhappy. I'm gonna try NetSpend and cancel my card as soon as I'm compensated or I will seek legal advice.