I haven't had access to my funds for over 2 weeks now! They just keep saying due to a system update. They are not sure when I will have access to my money.in the meantime, my rent is not paid and there is no food in my fridge for my kids. I trusted them for over 5 years and I will be closing all my accounts with them and never recommend anyone to use their services! It's amazing how if you rate them a 5 on here they respond with a thank you. However you have all these real issues going on with no attention paid to those comments. That's exactly how they are when you call them. They just read a script and are very robotic. Never answering the questions directly!