My fiance tried to withdraw funds from a SunTrust bank in Silver Spring and the money was never dispensed. I have called Meta Bank and was told to call RushCard customer service. The customer service is horrible and I will be going to Bluebird prepaid American Express. Susan the financial adviser said that they are the best. The RushCard agents are oversea and they do not understand anything that I am saying. I will never deal with RushCard again. I have been on their customer service line for 25 minutes, and it is unacceptable. Russell Simmons should shop the phones to understand my frustration. Now I have to wait until Monday because I can't get anyone on the customer service line to help me. I have been going back and forward with them all day.