So I've been a member since 2007. I've never had an issue until now. Two weeks ago my direct deposit was deposited into my account. When I went check my account it was gone. I called the customer service line – was put on hold for hours. Finally I spoke to some who saw the problem and assured me that my money would be on my card within 48 hrs. After speaking to two more agents on different occasions I still have not received my money or any kind of contact letting me know what's going on. I believe this bad customer service. They are handling people's money and as fast as you took it you should be able to put it back.