Having placed what looked like a genuine order on the Saks website followed up with a confirmation email. The following day I received a email saying that Saks cancelled my order with no explanation. Furthermore, the item had subsequently sold out. After contacting customer services, I can only describe my experience as a huge waste of time and that the service from Saks representatives was extremely bland and unhelpful. They tried to say that all overseas customers are experiencing order problems (not exactly reassuring!). But after reading other reviews I think the stock record is inaccurate and orders are accepted when the item has already sold out. Either way, it is totally unacceptable! If the website is being run like this, then it reflects badly on Saks as a whole. Looking at other reviews, this is not an isolated incident. Saks definitely have issues and don't seem to care what kind of experience the customer has!

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