I purchased a membership through a Groupon deal that included $38 in free groceries (specific items including a pastry platter and a cheesecake). These free items were to load to our membership account within 72 hrs of activation. More than a week later, they still aren't there. I called Sam's Club customer service and they told me that yes, they said 72 hrs, but in reality it's taking about 14 business days (that's 3 weeks, instead of 3 days). They didn't notify members of the delay. Groupon said they'd only investigate if they got multiple complaints from buyers – so if you're in the same situation, I urge you to contact Groupon and Sam's Club.

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