I recently purchase a Samsung Front load washer and dryer in June. I went with Samsung because it's suppose to top of the line brand. Well, sadly my dryer stopped drying my clothes 5 months later. I contacted Samsung customer service and the representative that took the call could barely speak English. I had a hard time understanding anything she said which was very annoying and frustrating to say the least. She then put a supervisor on the phone who was no help either. He could have cared less about my needs or concerns and told me that the soonest they could send someone out was possibly Tuesday 3 days later. I would not recommend anyone to purchase a Samsung washer or dryer. I am so disappointed with this purchase but more so with the customer service I received from the Samsung team.