If I had a choice, I wouldn't even give ONE star!!! Our very loud, brand new Samsung fridge broke down about 3 months into our ownership. We contacted Samsung and were informed that it would be about 8-10 weeks before we would get a technician. I told them that was unacceptable. They "farmed out" the repair, and a "technician" showed up a few days later. He identified the damaged component and was going to order that and come back to install it. I asked him "shouldn't you check into WHY the component failed?" He did, and the root cause was also identified.

About 6 weeks later, the technician showed up with the parts and the fridge has been "roaring away, causing us to crank up the TV when it kicks in" ever since. NO acknowledgement, apology or concern from Samsung over fact that we went about 7 weeks without a fridge, and the fact that we had to help the technician with the diagnosis of the root cause. The convection stove we bought has turned out to be equally challenging, only working with SOME high end cookware, and not others. Our advice: if you see a sweet deal on a samsung appliance… Run away, run away, run away!!!

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