Bought a new Whirlpool 22 cubic foot, multi-door, stainless steel refrigerator about four years ago at the Santa Maria Sears store. Our salesman, Angel, convinced us we should also buy a five-year service agreement to protect ourselves for continuous coverage. The 5-Year Service Agreement was about $470 on a total sale of $1729.21 or about 1/3 of the purchase price. Well, it quit cooling last week and after calling the Service Agreement number they asked me to cut the circuit breaker, wait at least 5 minutes and turn it back on—like a reboot. And, if that didn't bring it back, wait 24 hours to be sure then call again. It did not work so they explained that no one could come service this refrigerator for 10 days. Wow what service. And how do I refrigerate the food in my house?
My wife went nuts and called the Protection Agreement people. She got nowhere. They evidently are located in Arizona (we are in California) and it was a waste of time. There was nothing they could do. The person she spoke with, a two-month employee, claimed to not know the name of that person's supervisor. Very impressive. The people at the local Sears store said they could not do anything about it.
Do Not Waste Your Money on a Sears Extended Service Agreement. Totally worthless unless you can get by without the use of a refrigerator for 10 to 14 days. Never mind the foods we lost. An ice chest will not keep refrigerated food for any length of time and certainly not any frozen foods. Think twice about Sears—they were the ones who picked this "out-of-state repair vendor." I would recommend your local brick and mortar store or Costco for your next appliance purchase. Last time for this store and their worthless extended repair contracts. This is very unlike Sears practices from years past. Ugh!!!