Bought this in 2013 summer. Use very little, 1 load a week if that. Fill it up then it hummed got stuck and started making noises. I got a ladder and pulled the plug. I waited 2 1/2 weeks for a service call and today they never showed up or call. I called the India support line and got junk, rude advice, different advice. So now it will be yet another week for a 4 hr window that they will change and say 8 am = 5 pm. Being physically limited and not money it was terrible that I had to wake up 4 hrs early to wait for tech that was no show. Washer is Chinese junk. How do I get a refund for the service 3 agreement so I can buy good washer???