Contacted 1-800-4-MY-Home for a Sears Repair service. Told our area is not serviced by Sears Technician. Fair enough we are rural. Operator then proceeded to supply names and contacts of approved service companies. First problem – the operator had no idea where our town is and gave names of service companies over 60 miles away! In the end, I quoted our nearest major centre and had the operator look for a service company in that city. Yes, he found one but then proceeded to give me out of date contact details (phone numbers). I found a correct phone number and have set up a visit from a repair technician myself. So much for Sears repair service. So much for Sears as a supplier of any of our future appliance purchases.

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