I am beyond frustrated in Sears Customer Service. It's been over a year now and I still cannot get back my $600 refund. Back in 2014 I purchased a washer at the store in Auburn, MA. For around $300 and when it got delivered the washer would not drain. Even after two services on it. So I called in Sears to exchange it for a Samsung which cost $500. The day of delivery and pick-up I decided to cancel my Samsung order because I was just too frustrated with Sears service. So the guy ended up taking both washers away and they reported the cancel order. Because of that I never got a refund.

Now after a year later trying to follow up with my order, Sears says they can't pull up my record on the second washer at all and refuse to refund me my money. They kept transferring me to numerous people but no one was able to help me. I even went directly to the store myself to see if they could help. After hours of waiting, still no help. What am I supposed to do to get my refund?!!! That's $600 of hard earn money that just basically got stolen from me. Now I'm stuck with this credit card balance from Sears and no washer to show for it. This is terrible service! I will never ever buy from Sears again and I encourage others not to either!!!

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