I called Sears to have a lawn mower repaired and when I started to tell the problem to the person on the phone she just said, "Oh wow" and then she hang up the phone on me! I called a second time expecting to find someone to be respectful but to my surprise the second person don't even took the time to listen to my complaint! She hang up the phone on me! What is wrong with these people? I can't believe. I ended up returning the lawnmower. I won't purchase a single product again from Sears. Now I understand why nobody goes to Sears. Unfortunately there is not option to put a 0 rate. They don't even deserve a single star.