I can now understand why there are so many people unhappy with Sears. I purchased a mattress and adjustable bed frame. Only received receipt at time of purchase. Haven't had the items even 30 days and Sears refuses to allow me to return the frame and says that I have to keep the mattress 30 days before trying to return it so that they can charge me a 15% non-refundable fee. I tried to call Sears for two weeks and only got transferred from one department to another but they seem to think that is my fault and not their issue. Now I've got a bed that I cannot sleep on as it hurts my back and a bedframe that doesn't work. Seems they are all about money but not customer satifaction. Not sure if it's worth paying the bill at this point.