I have been in the residential property management business for over 26 years. Sears has always been my go to for appliances. The last eight orders have been horrible! The most disgusting was the replacement dishwasher in a 6 year old condo. I was quoted and charged $298 for the install with a phone call that stated that they may need to install a new drain due to new laws. The tech showed up and as we walked to the unit he told me that the install would cost $830 plus the initial cost. This was due to the new reg's in the area… I hired a local plumber who pulled the required permits – my cost, $400.