I have had Sears out to fix my dryer 4 times for the same problem. The last time they sent out a senior tech. I called customer service after it broke AGAIN. Only to be hung up by customer service. They did not understand English and were very rude. I have paid for my dryer to be fixed for the same problem 4 times. I will not be paying for it a 5th time. I'm going to use another service. I suggest you save the time and go ahead and call someone else.