I ordered an expensive beauty device from their website, which never arrived. I called in, they said that I should receive an email shortly with my order status. It never came. They also gave me the number of the vendor that was supposed to send it to me, I called, and I don't even know where this was – it was an answering machine. Plus, it's sooo difficult to get hold of someone at customer service – it takes ages. Overall, very bad experience. I wouldn't order through them again. I'm now on a call with them – to see what happened to my order. The worst is… They don't even update you on what's going on. Last update I got was that it was shipped, but, the post office says that it was never received.