I placed an online order and did not receive my complete order. I did receive a packing slip that claims the item was in the package but it WAS NOT. I then emailed customer service, and to this day I have still not received a response. It was difficult to find a number for customer service and when I did I believe their customer service is not located in the U.S. Because I could barely understand him. I ended up getting refunded for the item, but I did not want a refund. I wanted the item. Very dissatisfied customer. I won't be ordering from Sears online again.