Sears.com merchant Vista Bella – Sold me a charm for 105 dollars that fell apart the day and day after put on my bracelet. It wasn't put on for a month after I ordered it for I was ill and could not get to the store. Her return is 14 days and although charm completely fell apart, totally in one day, she won't refund it and Sears won't make her. She should be kicked off of sears site and never sell anything again. She took 105 dollars for a piece of junk and now extinct. Robbery and not sales. Not customer service, refusal to admit faulty merchandise.