The problem started on August 4,2015 when my refrigerator freezer stopped working. After 2 attempts to repair the problem, (A & E factory Service) and being with out the freezer for 30 days, and a non-working refrigerator for 8 days, I went out and purchased a new refrigerator. Since this plan stated that if the appliance couldn't be repaired, it would be replaced. I sent the claim to Cross Country Home services who is the agent for Sears. It's been a month, and no word yet on whether the claim will be paid. If they decide not to reimburse me, we're off to small claims court. As a reasonable person, who waited more than a reasonable amount of time for the repair, I think any Judge would see that the Sears Warranty plan is a waste of money.