This is the 2nd time that I've called Sears for repair work and had to wait too long for service. My microwave broke on Nov. 2. Their customer service reps are very cordial and helpful. However, it took 5 days to get a technician to come and look at the microwave. Once here, he can't repair the problem, he will order a fuse, which may or not arrive by Nov. 17. I live in Prescott, AZ, where we have a big Sears store. It's a small town, (approx. 40,000 people) but not that small that Sears can't have a technician on call and keep extra fuses around. Sears used to be a reputable company but is now very unreliable. I do not recommend them to anyone.