This is the second time I have submitted a complaint to sear and have heard nothing, The last time I submitted my complaint it told me I would hear from someone within 5 to 7 days that never happened. I am a very loyal customer of sears and the craftsman tools, I have been purchasing craftsman tool for many years. I purchased a craftsman 2.0 amp variable speed multi – just over a year ago, I started to use the tool a week ago and while i was using it it just stopped working, i took the tool back to the sears store and they told me they could do nothing about it because it had been a over a year that i purchased it, i think that is very unfair, this is the first time that i have ever had a problem with any craftsman tool and that i have been a very loyal customer of sears, craftsman tools and all of sears products for my entire life. If sears dose not replace this broken tool I will never purchase another thing from sears again and i will tell everyone i know what pour customer service sears has and will not stand behind there products.

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