While shopping around for a washing machine, we found the best price at Sears. The website showed they had one in stock and when we called, it was promised to be delivered 3 days later. The delivery date got changed to over a week later. After talking with over 6 different people on the phone, it was to be expedited and delivered 6 days after the order was placed. Even on the altered day of delivery, it still wasn't delivered in the correct time frame. Over 4 hours after the latest time given, and multiple more phone calls, it finally arrived. They tried to tell us that they were too behind on deliveries and would need to change it to be an additional 3 days. We could have price matched with another store in town and had our washing machine that same day and avoided all the hassle. Never shopping with Sears again! Extremely disappointed!