10/24/2015: Ordered Cal-King 3 in foam topper. 10/25/2015: Received order confirmation for Cover, ILE Duvet, Cal King. 10/25/2015: Called to correct order. Was told a return shipping label would be emailed to me and to return Duvet Cover. 11/3/2015: Never received return shipping. Was told new one would be emailed. 11/4/2015: Received confirmation of correct order (foam topper).in the meantime I received WRONG order (Duvet Cover). Have never received correct order (foam topper). I have called daily, numerous times and cannot get Customer Service AT ALL. WHAT'S UP? I'm tired hearing your system is being improved and then being disconnected! You have my credit card information and I have nothing. Someone needs to contact me immediately, customer service is unreachable at any of their numbers.