Here is a timeline of my experience with Sleep Number: 10-18-15 Order placed for a queen C2. I paid in CASH and asked for a CASH discount. I didn't receive one. I was told that there was a corporate pricing scheme, and there are no cash discounts. I bought the bed anyways, and was told to expect a 3 week delivery (I decided UPS shipping was fine, as I could set the bed up myself).

11-5-15 Call to customer support to check order status. I was told that the order would ship by the end of the week, and to expect a tracking number soon. It was Thursday, so that means it would have shipped the next day, right? 11-8-15 Chat with customer support to check order status. I was told the order was preparing for shipment, and I would get a tracking number within 48 hours! Woohoo! 11-10-15 Chat with customer support to check order status. I was told there was a delay in the order, and I could expect the bed in an ADDITIONAL 4 WEEKS. How could this possibly be true if my order was already completed? I figured this was a mistake and would check again tomorrow.

11-11-15 Chat with customer support to check order status. Again, I was told there was a delay in the order, and I could expect the bed in an ADDITIONAL 4 WEEKS. I then decided to call the store I bought the bed from. The sales rep who helped me (props to him for being honest and helpful) called customer support himself and then called me back. The additional 4 weeks was true, because of a mix-up with UPS orders. I asked how I would be compensated for the delay/confusion and misleading information. He suggested I call customer support myself, and ask to speak to a manager. 11-12-15 Call to customer support to speak to a manager. I'm informed that the managers at Sleep Number are on a call back system, and I can expect a call back in 2-3 days. That was the last straw.

Conclusion. I see two options, Sleep Number. Either you upgrade me to a C4 or P5, or I cancel my order. Your customer support team has lied to me multiple times and you've delayed my order by more than double the original lead-time (without notifying me, I had to contact you). Everyone I've talked to that owns a Sleep Number bed has raved about your great customer service, I have yet to experience it. I completely understand that I'm not buying the top of the line bed, but that doesn't mean you can blow me off and just expect me to go along with your "delays due to a computer system upgrade." The ball is now in your court Sleep Number, either upgrade me, or cancel my order and Ill take my money somewhere else.

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