I have been a Select Comfort Customer for the past 20 years. Numerous family members and friends have bought Select Comfort beds based on our word of mouth recommendation. My wife and I placed an order for a new bed last month and we were told it could be 4 weeks due to the new computer system. Now today, we have been told that it could be another 8 weeks. Not only is this disappointing, but it is also extremely frustrating that we must initiate the contact to get this information. We have always spoken highly of the customer support we have received from Select Comfort but it appears that this is no longer the case.
I am on the verge of cancelling my order and making the current bed I have the last Select Comfort I ever own. Along with that, I will make sure that all my friends and family know to stay away from a company that has let a computer system change destroy their customer service. The project manager overseeing the planning and implementation of this computer change over needs to be sent packing.