I have been trying to get through to customer service for two weeks and no one will answer. We have only had our bed about 9 months but my wife's side constantly deflates and does not re-inflate until you play with the remote moving the Sleep Number up and down until it settles in again. This has been happening for months. The store I purchased it from has also tried to get someone to call me. The bed is worthless as my wife cannot sleep on it so we have moved to our guest room until this is resolved. Save your money and buy a good old fashioned mattress that does not require electronics and air in order to be able to use it. I wish I would have never purchased this.