Purchased new mattress in Sept and bed was to be delivered today between 3-7pm CST. Took the afternoon off and waited until 6:38 P.M. When a Penske truck shows up. Delivery person asked me what needed to be done. (He said order indicated something needed service or something was to be taken away.) No bed on the truck, and he says no bed was at the warehouse. Terrible service for a very expensive purchase.