Was very excited that my husband agreed to get the sleep number I had been wanting to get. Only to have the mattress delivered on 11/4/15, without the base. I called them and they gave me the runaround for 3 hours' worth of calls. I asked to speak to a supervisor and was told there were none to talk to, and they would have to put a ticket in and I'd have to wait 2-3 days to have a supervisor call me back. I asked to be transferred to the returns dept and was put on hold for 15 mins before I hung up.

I realized that the mattress that I ordered was supposed to be 11 inches and measured the one I received and it is only 8 3/4 inches high. I called again to ask about this and got no answers and to check my status of my base since I was told I'd have it by today 11/6/15 and it's still in processing. Now today I have been sitting to hold for the returns department for 33 mins and no one has picked up. This is the second time today that I've been waiting. I called earlier also and sat on hold for 30 mins waiting to talk to someone. I am beyond frustrated with this company.

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