I am very disappointed to have learned about the re-stocking fee the hard way when I recently bought a pair of shoes that didn't work out. I have been shopping (and spending money) at Shoebuy.com for years. It is very difficult for me to find shoes that fit. I always appreciated the free shipping/free return policy that Shoebuy used to have; I could try different sizes and styles until I found some that worked. When I ordered shoes this month, I had no idea that their policy had changed. (I guess their logo quietly changed from "Free Returns" to "Free Exchanges." As I had long since quit looking at their logo, I didn't notice it.) I think customers should have gotten an email about the policy changes. I can no longer afford to shop there and will be looking for alternative sites for my shoe shopping.