I ordered shoes over the phone. The size was entered incorrectly. I noticed the error within an hour and contacted them. They said they would try to catch the order but didn't think they could. Over three weeks later I finally received the shoes in the wrong size.in going online to return them I see they do not any longer give free return shipping. Since this return was due to their error, I find this to be unfair. I will not shop with Shoe Buy again.