Their return policy and restocking fees are absolutely outrageous. It is obvious that they are screwing over good hard working people by the number of rants on this page. At the top of the page where they highlight FREE Shipping and Exchanges would lead one to believe they would not hit you up for re-stocking fees. We bought a pair of shoes for our young child that he would not wear, the restocking fee works out to 40 PERCENT! This is not only highly unethical but criminal as well. Guess why Zappos is eating your lunch, because they know what service is. We need to start a class action lawsuit and make these shysters pay for ripping us off.