I'd like to highly commend CSR Sara, for her kind & patient help this morning. MY figured total for my order was at least $20.00 less than the website. I'd thoroughly gone over the PROMOS, & didn't understand the discrepancy. I'd worked diligently on the calendar, 2 sets of address labels, tote bag. The SAVE365 promo for the calendar was confusing. Pay $4.99 for upgrade to 12 x 12 calendar, or pay $26.67 for it. Which was it? My total was over $40.00, & description of the SHIP39 SHOULD have applied, but it was contradictory, & shipping charges were added. I was really baffled. Sara listened, & promised to refund the shipping. She was very courteous, & eager to help. I'm always pleased with all the items I make on Shutterfly. They're great quality, as gifts they get raves, & I get many, many compliments on my other items. Sara deserves recognition for her great service, patience, & kindness. She's the kind of CSR every customer hopes they will get on the other end of the phone. Thanks much.